Customer Experience Analytics Lead Consultant

Do you want to be part of a growing company? Here is your opportunity to be involved in creating more business, while enjoying the interesting CX cases and learning something new every day.
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Our mission is to help clients achieve Commercial Excellence. We do it by building great customer experiences backed with data-driven tools supporting the entire customer journey: marketing, sales, customer service, field service, pricing, product information management, customer analytics and so forth. We work with best-of-breed platforms for e-commerce and CRM and take pride in covering the modern enterprise full-stack: from UX to Machine Learning to core ERP processes.

 Our office in Finland is now looking for a:

 Customer Experience Analytics Lead Consultant

To be a good match for this position, there's one hard requirement: you're convinced about the power of data when it comes to improving customer experience and sales. And like us, you think it's about time that companies stop talking and start doing when it comes to the mantra of being "data-driven".

We expect you to be familiar with Google Analytics, Google Tag Manager, Google Data Studio, Hotjar or other similar tools. You know what insights, metrics and KPI’s are useful to drive online business with solutions like ecommerce, CRM and marketing automation. You are comfortable and capable guiding our customers to develop their customer experience through action point proposals based on the analytics. You can guide development teams to setup needed data streams to build the needed dashboards and KPI reports. This position requires at least few years work experience in this area. 

We offer you:

  • Great colleagues with world class skills in Customer Experience
  • A culture which fosters self-organizing teams with minimum bureaucracy and hierarchy
  • Opportunities to learn new skills on the job
  • Fair salary and other benefits
  • Nice modern and big office in Ruoholahti, Helsinki  

Interested? Just click the apply button, the rest is made easy for you. The position will be filled once the suitable candidate is found.

Or, know someone who would be a perfect fit? Let them know!

Vapaudenkatu 60
40100 Jyväskylä Directions +358 10 5484800 View page


Porkkalankatu 22
00180 Helsinki Directions +358 10 5484800 View page


  • Great people

    This isn’t a one-man show. You’ll be working together with a top team of digital commerce, customer engagement and analytics experts: presales, architects, consultants – recognized gurus in their field. We are big enough to be able to offer you a professional work environment, but small enough to care for you and your development.

  • Big customers

    Joining Bilot, you’ll reap the benefits from accessing our already impressive customer base. In addition to expanding our footprint in Finland, Poland and Sweden, you’ll enjoy a great opportunity to drive international business growth.

  • Responsibility and reward

    We offer you a competitive salary and bonus model. We celebrate and reward even small steps and victories. Enjoy such perks as phone benefits, internet connection, lunch and activity vouchers, wide occupational healthcare, physiotherapy, neck-shoulder massage, good coffee, sodas, healthy snacks and cookies galore.

  • Feel well at work

    We encourage you to balance your personal life and work with flexible working times and telecommunting possibilities. Our modern offices are well located and can be reached from anywhere. Join us on the legendary Kevätretki, Autumn Fest, running contests, floorball team, team and customer events... you name it. Take time for tinkering and challenge your mind with R&D.


We believe in fair team work and supporting each other. We cherish our inspiring working atmosphere and amazing individuals. To stay ahead, we continuously invest in our people’s competence and wellbeing. In reverse, we expect you to maintain your expertise.

Already working at Bilot?

Let’s recruit together and find your next colleague.

  • Anna Szepka
  • Anssi Falk
  • Aura Suviranta
  • Dominik Kurzyński
  • Heidi Ruottinen
  • Heikki Kosonen
  • Heini Karjala
  • Jakub Rudzki
  • Jari Välijärvi
  • Jenna Ruostela

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