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Hosting Team’s main responsibility is to provide support for Customer Experience (CX) project teams on doing the heavy lifting on projects platforms. Hosting team works also with LifeCycle Services (LS) on existing customers, doing monitoring and providing technical help on different problems that customers’ platforms face. It is a combination of DevOps work, LS support and facilitating platforms during project kick-off.

To strengthen our team we are now looking for a Service Engineer to join our hosting team.

Your duties would consist of a variety of tasks, such as:

Acting as a bridge between service provider and projects: Communicating and guiding when project members seek technical guidance and helping to move obstacles between customer requirements and production. You will also have a lot of communication with both customers’ IT organization and service providers.

Responding to production issues: Investigation of possible service errors, commerce solution time outs or connection breaks.

Internal development: development of best practises, helping out developers to ease up their work by improving automation and help LifeCycle services on reporting and suggesting better architectural solutions to be commonly used in projects.

To be able to succeed in the role we would like you to have at least some of the following skills and knowledge:

  • Good communication skills
  • Basic understanding of Linux Operating System
  • Understanding Architectural Vision
  • Reading and interpreting programming languages
  • Experience on Monitoring tools 
  • Experience on  Server and container virtualisation 
  • Understanding Cloud Environments
  • SQL 
  • Service Management 
  • DevOps skills
  • Network Technologies 

We are looking for a person who has an interest to develop your skills and competences and eagerly exploit the opportunities. We offer you opportunities to self-development and possibilities to participate in versatile customer work. You will get support from our passionate and highly skilled colleagues. If you are interested to join our open-minded company culture and relaxed atmosphere, please apply as soon as possible by clicking the apply button!

For more information, please contact Nanna.

Or, know someone who would be a perfect fit? Let them know!

Helsinki

Porkkalankatu 22
00180 Helsinki Directions firstname.lastname@bilot.fi +358 10 5484800

WHAT WE OFFER?

  • Great people

    This isn’t a one-man show. You’ll be working together with a top team of digital commerce, customer engagement and analytics experts: presales, architects, consultants – recognized gurus in their field. We are big enough to be able to offer you a professional work environment, but small enough to care for you and your development.

  • Big customers

    Joining Bilot, you’ll reap the benefits from accessing our already impressive customer base. In addition to expanding our footprint in Finland, Poland and Sweden, you’ll enjoy a great opportunity to drive international business growth.

  • Responsibility and reward

    We offer you a competitive salary and bonus model. We celebrate and reward even small steps and victories. Enjoy such perks as phone benefits, internet connection, lunch and activity vouchers, wide occupational healthcare, physiotherapy, neck-shoulder massage, good coffee, sodas, healthy snacks and cookies galore.

  • Feel well at work

    We encourage you to balance your personal life and work with flexible working times and telecommunting possibilities. Our modern offices are well located and can be reached from anywhere. Join us on the legendary Kevätretki, Autumn Fest, running contests, floorball team, team and customer events... you name it. Take time for tinkering and challenge your mind with R&D.

SELF LEADERSHIP & FAIR TEAM WORK

We believe in fair team work and supporting each other. We cherish our inspiring working atmosphere and amazing individuals. To stay ahead, we continuously invest in our people’s competence and wellbeing. In reverse, we expect you to maintain your expertise.


Already working at Bilot?

Let’s recruit together and find your next colleague.

email
@bilot.fi
  • Anssi Falk
  • Aura Suviranta
  • Dominik Kurzyński
  • Heidi Ruottinen
  • Heikki Kosonen
  • Heini Karjala
  • Jakub Rudzki
  • Jari Välijärvi
  • Jenna Ruostela
  • Jussi Hauru
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