Bilot is a consulting company focusing on solutions for modern customer handling and efficient sales. We design and build e-commerce and digital customer services. But equally important are intelligent tools for sales support (CRM), customer service, field service, price optimisation, profitability calculations, forecasting, customer analysis etc. - everything a company needs to not only have satisfied customers, but also brilliant figures. We call this Commercial Excellence.
Solution Architect, Customer Experience
To support our continuous growth, we are looking for an experienced solution architect for the Customer Experience area (eCommerce, Marketing Automation, CRM, etc.) to work with our skilled professionals for interesting tasks and customer projects. Bilot offers a versatile and relaxed work atmosphere where you will not get drowned in the crowd, but will be seen for your skills. In this role, you work with versatile and complex customer projects and communicate fluently with customers. The position is permanent and will be filled as soon as the right person is found.
The experience and skills we are after:
- Experience in developing different CX systems (Can relate to SAP CX, Magento, Shopify, Hubspot or to Salesforce solutions for example)
- Proven track record in working as an architect in CX projects that combine, for example, e-commerce, marketing automation, CRM, customer service solutions and ERP systems into a functional entity
- Ability to recognise and define the best solutions for customers
- Excellent communication skills
- Experience in SAP ERP is seen as an asset
Our team consists of architects, service designers, UX designers, SAP Wizards, integration experts and developers. Our wide customer portfolio consists of the largest companies in Finland.
What do we offer?
We offer you a brave and committed work community where we take care of our employees. The work is mainly done at our modern office in Ruoholahti, Helsinki, but we offer a flexible remote working option. We have a unique culture that supports self-organised teams with low bureaucracy and hierarchy. Other than that, we offer excellent possibilities for learning and skills development.
Please send you CV by clicking the ”Apply” button. If you want to know more about the position or about working at Bilot you can contact Meeri or Riku. Please accept a possible delay in our recruitment process during the holiday season.