Solution Architect, Customer Experience

Solution Architect, Customer Experience

Bilot is a consulting company focusing on solutions for modern customer handling and efficient sales. We design and build e-commerce and digital customer services. But equally important are intelligent tools for sales support (CRM), customer service, field service, price optimisation, profitability calculations, forecasting, customer analysis etc. - everything a company needs to not only have satisfied customers, but also brilliant figures. We call this Commercial Excellence.

Solution Architect, Customer Experience

To support our continuous growth, we are looking for an experienced solution architect for the Customer Experience area (eCommerce, Marketing Automation, CRM, etc.) to work with our skilled professionals for interesting tasks and customer projects. Bilot offers a versatile and relaxed work atmosphere where you will not get drowned in the crowd, but will be seen for your skills. In this role, you work with versatile and complex customer projects and communicate fluently with customers. The position is permanent and will be filled as soon as the right person is found.

The experience and skills we are after:

  • Experience in developing different CX systems (Can relate to SAP CX, Magento, Shopify, Hubspot or to Salesforce solutions for example)
  • Proven track record in working as an architect in CX projects that combine, for example, e-commerce, marketing automation, CRM, customer service solutions and ERP systems into a functional entity
  • Ability to recognise and define the best solutions for customers
  • Excellent communication skills
  • Experience in SAP ERP is seen as an asset

Our team consists of architects, service designers, UX designers, SAP Wizards, integration experts and developers. Our wide customer portfolio consists of the largest companies in Finland.

What do we offer?

We offer you a brave and committed work community where we take care of our employees. The work is mainly done at our modern office in Ruoholahti, Helsinki, but we offer a flexible remote working option. We have a unique culture that supports self-organised teams with low bureaucracy and hierarchy. Other than that, we offer excellent possibilities for learning and skills development.


Please send you CV by clicking th ”Apply” button. If you want to know more about the position or about working at Bilot you can contact Nanna or Riku. Please accept a possible delay in our recruitment process during the holiday season.


Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!


Porkkalankatu 22
00180 Helsinki Directions +358 10 5484800 View page


  • Great people

    This isn’t a one-man show. You’ll be working together with a top team of digital commerce, customer engagement, business process, integration, design, custom development, and analytics experts: presales, architects, consultants – recognized gurus in their field. We are big enough to be able to offer you a professional work environment but small enough to care for you and your development.

  • Big customers

    Joining Bilot, you’ll reap the benefits from accessing our already impressive customer base. In addition to expanding our footprint in Finland, Poland and Sweden, you’ll enjoy a great opportunity to drive international business growth.

  • Responsibility and reward

    We offer you a competitive salary and bonus model. We celebrate and reward even small steps and victories. Enjoy such perks as phone benefits, internet connection, lunch and activity vouchers, wide occupational healthcare, physiotherapy, neck-shoulder massage, good coffee, sodas, healthy snacks, and cookies galore. Our offices are designed to make you feel comfortable and enjoy the social side of office life but offer you also possibilities for privacy and uninterrupted work.

  • Feel well at work

    We encourage you to balance your personal life and work with flexible working times and telecommunting possibilities. Our modern offices are well located and can be reached from anywhere. Join us on the legendary Kevätretki, running contests, floorball/climbing/orienteering team, team and customer events... you name it. Take time for tinkering and challenge your mind with R&D. Our internal wellbeing mentor network across the organization, helps to support your own wellbeing in everyday life.


We believe in fair team work and supporting each other. We cherish our inspiring working atmosphere and amazing individuals. To stay ahead, we continuously invest in our people’s competence and wellbeing. In reverse, we expect you to maintain your expertise.

Already working at Bilot?

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